Social Customer Support Playbook

Write a playbook for handling support on social: SLA targets, tone ladder, escalation paths, macros for common issues, and proactive monitoring queries. Include a 'turn negatives to advocacy' flow with public replies + DM handoff.

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Author: Inspire Search Corp.

Model: gpt-5-thinking

Category: Operations

Tags: support|sla|escalation|macros|advocacy

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Prompt ID:
68fad4e5ad44d2595c01afb3

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